Northstar Software Transition

As you are aware, Sanctuary Cove Golf and Country has recently transitioned to Northstar software. Please see following some important changes that impact Members.

Member Statements
Regarding your monthly statements, please be aware that these do not currently reflect your Club Credit activity. While we regret to inform you that there is no immediate solution for this issue, Northstar are actively working towards a resolution.

This information is available however, on the SCGCC App under “Recent Charges” and scroll down to your “Credit Book” to view the remaining balance of your Competition Prizes and Club Credit.

Competition Prizes
To simplify Member accounts we are also working on processing Competition Prizes directly to a Member’s charge account instead of to a separate Member Competition Prize account, and expect to have this rectified in the near future. In the meanwhile, we will be transferring Member’s competition prize balances manually at the end of the month to offset any expenditure incurred by Members throughout September.

Bank and Credit Card Fee Structure
With our new merchant service provider through Northstar, there are changes to fees associated with payments. This new fee structure is detailed below:

We appreciate the effect these changes may have on your previous preferred payment method, and equally value your understanding.

Should your preferred payment method be via BPAY or direct deposit from your bank accounts, we kindly remind you that these must be made to the Club prior to the 15^th of the month.  

Thank you also to those Members who have added their direct debit details through the SCGCC app. Should Members require assistance with the app and/or how to add their payment details, please call 07 5699 9000 or visit Member Services.

BPAY
For those Members who pay their monthly invoice via BPAY, we note that all Member BPAY reference numbers have been regenerated. The Club’s BPAY biller code (745935) will remain the same, however please remember to check the invoice you are paying for the correct BPAY reference number to use.

Northstar Training Videos
To support our Members during the transition to Northstar, the Club has created several brief training videos. These videos cover topics such as downloading the app and updating personal information. You can access these videos by clicking here.

Member Support
Our dedicated staff members have undergone extensive training in adapting to the Northstar system, and we are genuinely grateful for your support during this transitional phase. We kindly request that Members show understanding and respect towards our staff as they manage the above items and other software-related changes.

Should you encounter any problems please email info@scgcc.com.au, add Northstar as the email subject and provide a brief summary of the issue, and we will get back to you as soon as possible.